This slot is dedicated to the topic of Reputation in Tourism, and thus has a particular focus on good practice and errors not to make for operators in the entire tourism chain, especially hospitality.

Both Varner and Nicola have been highly valued speakers at the past two editions of BTO in 2013 and 2014; at last year’s BTO, during a Day Before event organised by the Governing body of tourism in Tuscany, they trialled a speech together, with excellent results.

And so here they are again, updated.

Speaker
Varner Ferrato – Co-founder Mind Lab Hotel
Nicola Zoppi – Co-founder Mind Lab Hotel